Location: Randburg
Job Type: Full-time
Closing Date: 29 October 2025
Job Requisition ID: R41876
Company: FNB (First National Bank)
ABOUT THE ROLE:
Join FNB as a Call Centre Agent and be a part of an exciting, dynamic team that thrives on customer service excellence. As a Call Centre Agent, you will be responsible for delivering high-quality customer service through telephone and digital channels. You’ll work to address customer queries efficiently and contribute to continuous service improvement.
KEY RESPONSIBILITIES:
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Customer Service: Provide accurate product information and resolve customer queries efficiently via phone and digital channels.
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Growth & Profitability: Drive growth and profitability while managing costs within approved budgets.
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Customer Satisfaction: Deliver exceptional service that exceeds customer expectations with proactive and innovative solutions.
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Product Knowledge: Maintain expert knowledge of products, pricing, and procedures to meet service and product targets.
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Efficiency: Ensure timely and professional communication, meeting deadlines for client investigations.
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Admin Service: Provide efficient administration, planning, and reporting for all related information.
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Governance: Comply with legislative and audit requirements, ensuring efficient productivity and performance in the Call Centre.
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CRM Systems: Record client feedback and activities accurately on the CRM system to improve business results.
REQUIREMENTS:
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Qualifications: NQF Level 5 (essential).
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Experience: 1 to 2 years’ experience in a similar role.
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Exposure: Experience with Hogan and/or Call Centre CRM systems is a plus.
WHY FNB?
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Innovative Environment: Access to a collaborative, agile, and challenging working environment.
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Networking Opportunities: Opportunities to network and collaborate with diverse professionals.
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Growth: A platform to innovate, take initiative, and own your career development.
PERSONAL ATTRIBUTES:
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Adaptable: Comfortable in fast-paced, dynamic environments.
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Curious: Always eager to learn and grow.
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Collaborative: Thrive in a team-oriented setting.
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Analytical: Capable of analyzing complex data sets for better decision-making.
ADDITIONAL INFO:
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Employment Equity: All appointments will be made in line with the FirstRand Group’s Employment Equity plan.
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Support for Disabilities: FNB encourages candidates to voluntarily disclose their disability status to support equal opportunities.
APPLICATION PROCESS:
Submit your application by 29 October 2025. FNB is committed to ensuring diversity in its hiring process and looks forward to engaging with motivated candidates.