Closing Date: Not specified (Posted 04 November 2025)
Location: Cape Town, Western Cape
Company Name: Cape Union Mart International
Apply Link: Apply Here
Job Type: Permanent
Experience Level: Entry Level
Industry: Retail
Functional Area: Information Technology
Job Description:
Cape Union Mart International is seeking a reliable, flexible, and responsible Service Desk Technician to field all calls to the IT Service Desk. The ideal candidate will be a quick, logical thinker with excellent communication skills and a strong interest in Information Technology.
Responsibilities:
-
Field and prioritize incoming IT support calls.
-
Escalate complex issues to second- and third-line support teams.
-
Participate in an on-call rotation for after-hours support.
-
Identify and implement service desk improvements.
-
Work rotating shifts (Monday to Sunday) to ensure coverage during peak times.
-
Perform administrative duties related to incident management, ticketing, and reporting.
Requirements:
-
2–3 years’ experience in a service desk or technical support role.
-
Retail IT experience advantageous.
-
IT qualification or relevant certification advantageous.
-
Proficient with Microsoft Office, POS systems, Oracle Retail, SAGE X3, or similar ERP software.
-
Understanding of computer hardware components and troubleshooting.
-
Excellent written and verbal communication skills.
-
Strong interpersonal and problem-solving abilities.
-
Ability to work under pressure and as part of a team.
Additional Notes:
-
Cape Union Mart Group is committed to transformation and Employment Equity. Preference will be given to candidates who enhance team diversity.