Closing Date: Friday, 18 July 2025
Location: 75 Helen Joseph Street, Old Mutual Building, City of Johannesburg
Department: Transport
Branch: Scheduled Public Transport Operations and Control
Designation: Station Assistant: Sales and Customer Care
Remuneration: R12 809,74 pm (basic salary, excluding benefits)
Vacancy Circular: 082/2025
Publication Date: Monday, 07 July 2025
Minimum Requirements:
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Grade 10 (NQF level 2).
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0 – 2 years relevant experience in cash handling and customer care.
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Preference will be given to City of Johannesburg residents (proof of residence required).
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Experience working in a high-pressure public service is an added advantage.
Primary Function:
Execute sales, customer care, and stakeholder relations as well as other station-related responsibilities for the effective, efficient rendering of professional Rea Vaya services that exceed customer expectations.
Key Performance Areas:
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Execute pre-shift station inspection to ensure smooth station operation.
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Perform pre-shift cash float and stock reconciliation.
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Execute card sales and trip top-up processes in line with policies and SOPs.
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Execute sales-related banking processes in line with policies and SOPs.
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Perform customer care-related processes and procedures.
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Execute effective stakeholder relations and communication in line with policies and SOPs.
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Monitor and control the use of allocated resources and assets in line with policies and SOPs.
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Perform activities associated with inventory and financial management and control.
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Perform station operations related to administrative and reporting activities.
Leading Competencies:
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Good communication skills.
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Basic to intermediate numeracy skills.
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Good interpersonal and customer service skills.
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Ability to address queries without leaving the customer.
Core Competencies:
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Basic knowledge of processes within the cash/sales environment.
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AFC Point of Sale knowledge.
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Basic knowledge of customer care.
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Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused.
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Customer and Service Delivery Management (Batho Pele), Ethics, and Professionalism.
How to Apply:
Only online applications will be considered. Please apply using the link below:
Apply Online
or visit: www.joburg.org.za
Enquiries Only:
Contact Person: Estelle Buys
Tel No: 011 022 8286
Disclaimer:
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The City of Johannesburg applies the principles of employment equity as per National legislation and policy guidelines and will consider designated groups.
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Preference will be given to previously disadvantaged groups, including those with disabilities.
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If no notification of appointment/response is received within six (6) weeks of the closing date, please accept that your application was unsuccessful.
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The City of Johannesburg will not require payment for job placement. All vacancies are advertised on the CoJ website and in newspapers.