Closing Date: Not specified
Location: Johannesburg, Gauteng
Job Type: Internship (September 2025 – August 2026)
Division: Vox Telecommunications
Industry: Telecommunications
Functional Area: Customer Service
Posted: 21 July 2025
Salary: Market Related (for interns)
Company Overview:
Vox Telecommunications is a fast-growing and innovative telecommunications provider, committed to delivering exceptional service and staying ahead in the fast-evolving fibre industry. We’re looking for Technical Interns eager to gain experience in a vibrant Technical Support Call Centre environment.
The Opportunity – Be the Frontline of Technical Support!
As a Technical Support Engineer Intern, you’ll assist customers with FTTH (Fibre to the Home) queries and play a key role in resolving connectivity issues. Your dedication and problem-solving skills will help ensure customer satisfaction and a professional service experience.
Key Responsibilities:
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Participate in on-the-job training
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Assist customers with FTTH technical queries and service requests
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Deliver first-line technical support via phone, email, or ticketing systems
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Diagnose and troubleshoot fibre connectivity issues
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Maintain accurate records of customer interactions and issue resolutions
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Follow up with customers to confirm issue resolution and satisfaction
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Ensure compliance with company service standards and procedures
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Keep up to date with the latest products, technologies, and support processes
Who You Are:
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Strong verbal and written communication skills
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Willing and able to commute to the office
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Computer literate and comfortable navigating support systems
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Motivated and able to self-study technical topics
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Professional, positive, and customer-service oriented
What’s in It for You?
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Gain experience at a leading telecoms provider
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Access to ongoing training and development
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Career growth opportunities within the organisation
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Exposure to cutting-edge fibre technology
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Recognition for high performance and service excellence
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Work in a collaborative and positive team culture
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Make a real impact by helping people stay connected every day
Apply Now – Don’t Miss Out!
Ready to build your technical support career in a high-energy, customer-focused environment?
📌 Click Apply Now and join us in keeping South Africa connected.
Stay Connected. Together.