Business Systems Analyst (SAP HCM)

RCL Foods
Location: Westville, KwaZulu-Natal, South Africa
Position Type: Permanent
Closing Date: 27 July 2025

Job Details

Function: IT
Job Type Classification: Permanent
Reference Number: RCL250716-3

Job Description

At RCL Foods, we are driven by a purpose that goes beyond business. Our commitment to “We grow what matters” reflects our dedication to nourishing lives, communities, and the future. As a leading player in the Food Manufacturing industry, we pride ourselves on delivering high-quality products and making a positive impact. As we continue to grow, we are seeking a talented and motivated individual to join our team as a Business Systems Analyst (SAP Human Resources) within our Group Services Division.

The purpose of the role is to work in conjunction with the business to:

Identify, design, and specify application solutions that meet business requirements and achieve the business benefit.
Facilitate the implementation of identified solutions utilizing recognized project management methodologies.
Support and maintain existing application solutions in the business to ensure optimal use of the solutions.

Minimum Requirements:

Degree in Information Technology / BCom / National Diploma in Information Technology.
Minimum of 4 years’ experience within the relevant business function or information technology environment (SAP ECC 6 with HR Personnel Admin, Payroll, and Time Management).
Demonstrated success in team leading and managing projects relating to superior performance and continuous improvement.
Valid Code EB drivers’ license.
Exposure to the following systems will be an advantage:
- HR Interfaces, BesTime Time and Attendance system, workflow systems, HR Manage (Learning and Performance Appraisals), Power BI, SAP BI, SharePoint, SAP products – Query Manager, Data Sync Manager, Variance Monitor, Siamese.

Duties & Responsibilities:

SAP HCM Monthly Maintenance Life Cycle:

Assist the support team in resolving calls related to Human Resources (Organizational Management, Personnel Administration, Payroll, Time and Attendance, Leave and Absence Management, Learning, Performance Management, and data interfaces) requests across RCL Foods Business Units.
Coordinate the monthly system maintenance lifecycle, from receiving helpdesk tickets to problem analysis, root cause analysis, system config analysis, solution implementation, testing, change management, and system updates.
Lead the team in monthly action list work sessions, prioritizing based on urgency and importance.
Analyze business requests to provide clear problem definitions and liaise with technical experts and external consultants to resolve SAP HR system issues.
Guide business and technical teams to provide sustainable solutions in line with internal guiding principles.

External Services Management:

Monitor and ensure alignment of external services as specified in the contract agreements.
Build and maintain healthy relationships with service providers.
Ensure contract agreements are up to date, and manage cost and on-time invoice payments according to the agreements.

Technical Expertise:

Provide ongoing advice and support on best practices to ensure continuous improvement within business systems and applications.
Develop specialist knowledge of HR Systems, identifying opportunities to deliver best-value solutions and recommending them to the Applications Manager.
Identify opportunities for improved use of applications applicable to HR processes.

System Opportunity Identification:

Support the Applications Manager and business in identifying IT application solutions to address key business requirements within HR functions such as Organizational Management, Personnel Administration, Payroll, Time and Attendance, Leave, Learning, and Performance Management.
Quantify savings and efficiencies, and draw up Business Case documentation for submission to the Applications Manager.

Application Development, Enhancement, and Implementation:

Serve as a liaison between the business and technical consultants to implement system enhancements for all HCM-related processes.
Review and analyze technical specifications before sign-off by the Applications Manager.
Assist with calculating the business case and ROI in collaboration with Business users and stakeholders.
Prepare project plans and compile necessary documentation such as business process flow charts, functional specifications, end-user training material, and project plans.

SAP User Profile Maintenance:

Work with the GRC team to assist with the creation and maintenance of user profiles in SAP, in keeping with audit standards.
Authorize user access for new and existing users.

System Auditing:

Conduct regular system compliance audits and health checks for HR systems.
Report on non-compliance to the Applications Manager and recommend compensating controls.
Follow internal IT governance controls to ensure audit compliance.

Reporting:

Conduct requirements analysis and functional specifications for new report development.
Maintain and proactively enhance reports, working closely with the Data Insights team.
Support the technical and BI teams with data modelling and architecture design.

Integration Coordination:

Work closely with other RCL Foods teams to address integration areas where HR data is shared with other applications.
Adhere to company policies, POPIA, and PAIA.

Teamwork and Self-Management:

Collaborate with super users and business users within HR processes.
Demonstrate effective self-management in planning, prioritizing, and self-development.
Communicate with relevant parties if deadlines are missed and provide solutions.

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