Division: Rosebank College
Business Unit: RC Polokwane
Industry: Education Management
Job Functional Area: Information Technology
Internship Duration: Not specified
Closing Date: 12 August 2025
Job Purpose:
The primary purpose of the ICT Intern role is to provide desktop support by installing hardware and software applications and operating systems, troubleshooting software or hardware issues, and supporting staff at Rosebank College campuses, while gaining valuable experience and professional development.
Key Responsibilities:
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Level 1 Desktop Support:
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Gather user information (system name, error messages, etc.) to troubleshoot and resolve issues.
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Use knowledge management tools and troubleshooting methods to resolve issues (e.g., uninstalling or reinstalling software applications).
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Software Installations:
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Ensure system requirements are met before installing software.
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Check for existing software versions and install required updates.
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Configure components that run automatically (e.g., Daemons, Windows services).
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Hardware Installations:
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Install hardware following company SOP modules.
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Continuous Professional Development:
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Learn technical skills and problem-solving techniques by working closely with First and Second Line Managers.
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Gain real-world problem-solving experience.
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Requirements:
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Minimum Qualifications:
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Certificate/Diploma in Information Technology
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Ideal Qualifications:
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Degree in Information Technology
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Legal Requirements:
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Clean criminal record
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Experience:
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At least 1 year of working within a team
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Competencies:
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Technical Skills: Knowledge of Standard Operating Systems and IT policies and procedures.
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Communication: Ability to clearly communicate with staff at all levels.
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Problem-Solving: Strong troubleshooting and analytical skills.
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Time Management: Efficiently prioritize and manage time to meet deadlines.
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Customer Service: Ability to interact with users and staff professionally and helpfully.
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Adaptability: Ability to cope with change and work under pressure.
Key Competencies (Operations):
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Understanding of the South African higher education systems and regulatory framework.
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Strong attention to detail and deadline orientation.
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Ability to work well under pressure and in a team.
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Customer service orientation.
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Flexibility and ability to handle change.
Application Process:
If you are interested in this opportunity, please submit your application by 12 August 2025.
This role is a fantastic opportunity for IT graduates who are eager to gain practical experience in the education sector. With the focus on professional growth and development, you will have the chance to work in a dynamic environment while supporting staff and students with their IT needs.