Closing Date: 13 August 2025
Location: Centurion, Gauteng, South Africa
Company: Land and Agricultural Development Bank of South Africa (Land Bank)
Job Reference Number: LAN250807-1
Job Type: Permanent
Division: IT and Operations – FTI Information Technology
About Land Bank
Established in 1912, the Land Bank is South Africa’s only specialist agricultural bank, focused on serving both commercial and emerging farmers. With tailored financial services including land, equipment, and production credit financing, Land Bank has long been a lifeline for agri-business development—especially among historically disadvantaged communities—ensuring sustainability and inclusivity in South Africa’s agriculture sector.
Main Purpose of the Job
The Technician: IT & Desktop Support is responsible for first-line technical support to all Land Bank business end-users. This includes troubleshooting and escalating IT issues related to desktop computing, networking, telephony, printing, remote access (VPN), and Microsoft Teams. The role also includes responsibility for identity and access management, help desk support, and IT asset documentation.
Key Responsibilities
1. End User Support, Troubleshooting & PC Maintenance
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Respond to service desk tickets for PCs, telephones, networks, printers, and business applications
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Escalate unresolved issues to appropriate IT personnel
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Set up and configure end-user hardware and software
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Maintain strong internal user relationships
2. Performance Optimisation
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Assist in documenting fixes for common/repeat issues
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Suggest improvements to IT support processes
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Respond to and log incoming helpdesk calls using HEAT Helpdesk System
3. Document Management
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File and manage access request documentation and IT asset issue forms
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Track and report IT asset movements to the Asset Controller
Additional Duties
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Identity & Access Management: Maintain user access across systems
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First Line Support: Support users on applications, data, infrastructure, and remote tools
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Walk-in Support: Provide in-person support for end-user IT issues
Qualifications & Experience
Minimum Education:
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Senior Certificate
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Certificate in PC Maintenance
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A+ and N+ Certifications
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Microsoft 365 Fundamentals or Microsoft 365 Administrator
Experience:
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1–3 years in a formal IT environment
Critical Competencies
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Strong support knowledge of Microsoft 365 apps (Teams, OneDrive, Exchange Online)
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Ability to troubleshoot and deploy devices/software
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Experience supporting collaboration and remote work tools
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Understanding of IT security and user access protocols
Additional Requirements
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Working knowledge of business environments
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Strong communication, technical problem-solving, and documentation skills