Location: Durban, KwaZulu-Natal, South Africa (On-site)
Job Type: Full-time
Job Description
Join Mr Price Money as a Call Centre Agent and be an integral part of the team responsible for handling customer inquiries, store card applications, and employment verifications efficiently and professionally. You will be responsible for ensuring that all customer-related activities are processed smoothly to enhance customer experience.
Responsibilities
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Customer Service: Handle customer queries and correspondence promptly to ensure excellent customer service and prevent backlogs and complaints.
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Employment Verification: Confirm employment and personal details telephonically to verify information provided on store application forms.
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Database Management: Update customer information on debtor systems to ensure accurate and up-to-date customer records.
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Application Processing: Process all store card applications across different divisions, helping to increase the customer and credit base. (Outbound agents only)
What’s in it for you?
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Attractive Incentives: Achieve your targets and enjoy attractive incentives to reward your hard work and dedication.
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Learning & Development: Access to comprehensive Learning and Development programs, with exciting career growth opportunities within the Mr Price Group.
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Exclusive Discounts: Enjoy discounts at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
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Employee Share Scheme: After 1 year’s permanent service, become a part-owner in the success of the company through the Mr Price Group share scheme.
Qualifications
Education:
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Grade 12 (Matric)
Experience:
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1 year of call centre experience (preferably in new accounts).
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Experience in accounts application processing (advantageous).
Skills and Knowledge:
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Industry Knowledge: Understanding of industry legislation such as the Consumer Protection Act, POPI (Protection of Personal Information Act), National Credit Act, and ICASA (Independent Communications Authority of South Africa).
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Communication Skills: Clear and effective verbal communication skills to assist customers with account setup and inquiries.
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Active Listening: Ability to listen attentively to customers’ needs, ensuring they feel heard and understood.
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Empathy: Demonstrating understanding and compassion towards customers, making them feel valued and supported.
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Problem-Solving: Quickly identifying issues and providing effective solutions.
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Attention to Detail: Ensuring accuracy in customer information and account setup processes.
How to Apply
This could be a great opportunity for someone with call centre experience and a passion for customer service. Let me know if you’d like any more details on how to apply or if you’d like help with your CV!