Closing Date: 30 September 2025
Location: Newlands East, KwaZulu-Natal, South Africa
Company Name: Pedros
Posted: 10 September 2025
Job Type: Permanent
Job Details
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Division: Head Office
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Business Unit: IT
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Minimum Experience: Mid-Senior
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Industry: Restaurants
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Functional Area: Information Technology
Job Description
We are looking for an experienced IT Support Technician (3–5 years) to provide comprehensive technical support and maintain our IT infrastructure.
The role involves diagnosing and resolving complex technical issues, assisting with IT infrastructure management, supporting users, and ensuring IT security compliance.
Duties & Responsibilities
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Technical Troubleshooting: Diagnose and resolve complex issues involving software, hardware, and network systems.
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Infrastructure Management: Assist in maintaining and administering servers, network devices, and other critical IT infrastructure.
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Project Support: Collaborate with IT team members on larger IT projects, providing technical expertise.
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User Support: Provide direct user support, including computer system issues, account setups, and access control.
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Training & Guidance: Offer training to users to enhance understanding of systems and applications.
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Documentation: Maintain detailed records of technical issues, resolutions, and IT procedures.
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Security Compliance: Ensure adherence to IT security policies and assist in implementing security measures.
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Vendor Coordination: Liaise with external vendors for repairs and software/hardware maintenance.
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Performance Monitoring: Monitor system performance and report anomalies or improvements.
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Emergency Response: Provide rapid response during IT emergencies or outages.
Requirements
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3–5 years of experience in IT support or a related field.
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Strong knowledge of computer systems, networks, and software.
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Excellent problem-solving and communication skills.
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Relevant IT certifications (e.g., CompTIA, Microsoft) are preferred.