Company: PPS
Location: Bloemfontein, Free State, South Africa
Job Type: Permanent
Closing Date: 17 September 2025
Job Summary
The Support Assistant will produce high-quality, accurate work based on established standards and procedures. The role focuses on consistency, attention to detail, and delivering tasks within defined service levels. This position is ideal for someone looking to develop into a valued technical expert in the financial services or life assurance industry.
Responsibilities
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Upload and follow up on queries including premiums, claims, debit orders, changes of broker/beneficiary, amendments, and more
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Capture applications within 4 hours of receipt, maintaining 95% accuracy
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Monitor incompletes and service requests, communicating outstanding requirements
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Provide administrative support to Life Specialists and intermediaries
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Generate quotations and statements of benefits for intermediaries
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Assist in organising broker workshops
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Take ownership of service level standards and ensure consistent achievement
Requirements
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Matric/Grade 12
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At least 2 years’ experience in the Financial Services or Life Assurance industry in an administrative role
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Basic knowledge of the Life Assurance or Financial Services industry
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Computer literate (MS Office, Internet, Outlook, Excel)
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Conscientious, careful, client-service oriented, and target-driven
This role is ideal for candidates seeking growth in financial services administration with a focus on accuracy, service delivery, and client support.