Closing Date: 26 September 2025
Location: Tshwane (Pretoria), Gauteng
Company: JHB002835 – Information Technology
We are recruiting for a Service Desk Agent on a 3-year contract, based in Pretoria, Gauteng.
Key Responsibilities
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Log all relevant incident/service request details on the call tracking system
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Provide first-level support through taking calls
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Handle incidents and service requests using incident reporting and request fulfilment processes
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Allocate categorization and prioritization codes
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Provide first-line investigation and diagnosis
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Resolve incidents/service requests where possible
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Escalate unresolved incidents/service requests within agreed timescales, keeping users informed of progress
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Follow up on customer satisfaction and conduct surveys
Minimum Requirements
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Diploma or equivalent qualification in ICT
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Minimum 2 years ICT experience
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A+ Certification (required)
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Microsoft Certified Desktop Support Technician (MCDST) – added advantage
Enquiries
📩 Contact: Dimpho Bogopa