Closing Date: 23 September 2025
Location: Mthatha, Eastern Cape, South Africa
Department: Bakery Sales
Site: 674 – BRB Mthatha
Job Type: Permanent
Reference Number: PRE250916-3
Job Summary:
Contribute to the performance of the Call Centre through accurate order taking, monitoring, customer liaison, and communication with internal functional departments.
Key Responsibilities:
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Process orders accurately according to customer information.
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Ensure correct pricing on all captured orders.
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Resolve or escalate queries, complaints, and concerns according to procedure.
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Complete daily filing as per departmental requirements.
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Complete and communicate all reports timely.
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Execute workflows according to system requirements.
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Ensure clients’ needs are met according to their expectations.
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Liaise with internal and external customers.
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Maintain and manage distribution and order actions on a daily basis.
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Demonstrate strong computer literacy and fast processing skills.
Qualifications & Requirements:
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Grade 12 (Matric) certificate or equivalent.
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Competent in Microsoft Office (Excel, Word, etc.).
Experience:
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Minimum 1 year in FMCG sales environment.
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Minimum 1 year in sales administration, execution, or call center roles.
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Previous call center experience is advantageous.
Key Competencies & Skills:
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Understanding of business procedures, rules, and processes.
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Knowledge of in-house systems and product portfolio.
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Assertiveness and accountability.
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Strong written and verbal communication skills.
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Numerical ability and problem-solving skills.
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Innovation, teamwork, and a sense of urgency.
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Respectful and professional conduct.
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Strong computer literacy with fast processing capability.