Help Desk Support Technician (REF NO: HO 2025/09/73)

📍 National Head Office: Pretoria
💰 Salary: R325 101 per annum
📌 Directorate: IT Infrastructure and Telephony

Recognized degree or national diploma in Computer Science / Information Technology or equivalent.
Relevant certifications: A+, N+, and ITIL.
2–3 years’ experience in ICT helpdesk support.
Computer literate.
Valid driver’s licence.

Competencies & Attributes

Knowledge across multiple technical disciplines (workstation connectivity, software, troubleshooting).
Strong customer relations and telephone etiquette.
Expertise in desktop hardware/software fault diagnosis and rectification.
Analytical, problem-solving, and communication skills.
Ability to work effectively in a team.

Provide first line support to end users on hardware, software, and network-related issues.
Offer first-level telephone support and liaise with clients and external vendors on logged calls.
Log and track calls with vendors as per Service Level Agreements (SLA).
Classify incidents by level, priority, and nature; escalate when required.
Administer and monitor activities related to incident resolution.
Enhance technical analysis for troubleshooting and problem-solving.
Provide guidance on the setup, configuration, and use of computers.

📞 Ms N. Khumalo — (012) 305 8589 / (012) 307 2174

📌 Note: Appointment will be made under the Public Service Act.

Closing Date: 14 October 2025 at 15h45

Submit Applications To:

Post: National Head Office: Department of Correctional Services, Post Advertisement Section, Private Bag X136, Pretoria, 0001
Hand Deliver: 124 WF Nkomo Street, Poyntons Building, Cnr WF Nkomo & Sophie De Bruyn Street, Pretoria, 0001
Email: NationalOfficeHRM@dcs.gov.za (include reference number in subject line)

Enquiries: Ms N. Khumalo – 012 305 8589 / 012 307 2174

Applications must be on the Z83 form (available at Public Service departments) with a detailed CV attached.
Only shortlisted candidates will later submit certified copies (not older than 6 months).
Submit a separate application per post with the correct reference number.
Re-apply for re-advertised posts.
Costs of application are the applicant’s responsibility.
The Department is an equal opportunity employer – candidates should indicate race, gender, and disability status.
Not eligible: applicants retired with restrictions, declared medically unfit, or unable to obtain security clearance.
Shortlisted candidates will undergo verification checks (security clearance, vetting, qualifications, criminal records).
Only shortlisted candidates will be contacted; if no response within 3 months, consider application unsuccessful.
The Department reserves the right not to fill posts.