Company: Dis-Chem Pharmacies Limited
Location: Midrand, Johannesburg, Gauteng
Contract Type: Permanent
Closing Date: 31 August 2025
About the Role
Dis-Chem Pharmacies’ Adherence Centre in Midrand is seeking a qualified Adherence Consultant to join the team. This role focuses on providing patient-ready parcel services by calling patients monthly, processing their medication orders, and ensuring compliance with operational guidelines and regulatory requirements of the South African Pharmacy Council.
Key Responsibilities
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Manage Adherence Centre telephone operations according to procedures.
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Interpret patient medication history and confirm orders accurately.
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Process medication orders and update patient profiles.
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Submit claims accurately and advise patients on rejections or out-of-pocket expenses.
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Stay updated on medical aid procedures and claim requirements.
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Maintain and update patient profiles, including special requirements.
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Assist patients with medical aid authorizations and chronic medication approvals.
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Report discrepancies and maintain all Adherence Centre administration for reporting and auditing.
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Use proper telephone etiquette and provide excellent customer service.
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Collaborate with the dispensary to correct script errors and ensure authorization.
Minimum Requirements
Essential:
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Grade 12 / Matric or Senior Certificate.
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Pharmacist Assistant Post Basic Qualification (PBQ).
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Registered with the South African Pharmacy Council.
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Minimum 5 years relevant experience, including Unisolv.
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Computer literate (MS Office).
Advantageous:
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Customer care experience.
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Knowledge of a third language.
Competencies:
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Clear communication skills, professional conduct, and reliability.
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Problem-solving skills and ability to work in a team.
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Strong telephone etiquette and customer service focus.
Special Conditions:
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South African citizen with a clear criminal and credit record.
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Own reliable transport.
Remuneration & Benefits
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Market-related salary
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Medical aid
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Provident fund
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Staff account
How to Apply
Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, consider your application unsuccessful.
Dis-Chem Pharmacies is an equal opportunity employer and actively supports the recruitment of People with Disabilities.