Location: Pretoria
Duration: 12-month Graduate Programme
Positions Available: 2
Salary: Market-related
Job Type: Contract
Reference Number: REC25_18
Closing Date: 10 October 2025
About the FAIS Ombud:
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established under the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act). Its objective is to resolve complaints in a procedurally fair, informal, economical, and timely manner, ensuring equity in all circumstances.
Job Description:
The FAIS Ombud is offering a Graduate Recruitment Programme aimed at producing a pipeline of skilled professionals in the legal and financial services sectors. Selected graduates will be exposed to practical work experience under the mentorship of experienced professionals in the Case Management/Adjudication Department.
The programme is designed to provide trainees with competency-based training and hands-on exposure to handling complaints against financial service providers. Successful candidates will have the opportunity to gain valuable experience in dispute resolution, case management, and financial services.
Key Performance Areas:
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Dispute Resolution: Facilitate fair negotiations and settlements.
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Stakeholder Engagement: Communicate respectfully with all parties involved.
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Case Evaluation: Analyse evidence and arguments thoroughly and objectively.
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Timeliness & Efficiency: Ensure cases are adjudicated promptly.
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Confidentiality: Safeguard the security and confidentiality of case information.
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Fairness & Impartiality: Maintain unbiased decision-making.
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Communication: Articulate rulings and legal concepts clearly and effectively.
Job Requirements:
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South African citizen with a valid South African Identity Document.
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LLB degree.
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PLT (Practical Legal Training) will be an advantage.
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A passion for public service and an interest in working in the financial sector.
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Strong academic background.
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Ability to work in a stressful environment, willing to learn, and work extra hours.
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Energetic, self-driven, and deadline-focused.
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Must be computer literate.
Benefits of the Programme:
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Exposure: Work in a target-driven environment on complaints against financial service providers.
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Mentorship: Learn from experienced lawyers, financial planners, investigators, and negotiators.
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Team Environment: Gain experience working in an established statutory office.
Application Process:
Interested candidates can apply through the following link:
FAIS Ombud Graduate Programme Application
Closing Date for Applications: 10 October 2025
Inquiries:
Ms. Gontse Setseta at 012 762 5000
Note: Only shortlisted candidates will be contacted. FAIS Ombud reserves the right not to appoint if a suitable candidate is not identified. All successful candidates will undergo a background check, which may include security screening and verification of credentials.