Job ID: 6295
Organizational Unit: Deputy Vice-Chancellor: People and Operations → ICT Services
Location: Bloemfontein Campus, Free State, South Africa
Contract Type: Permanent
Occupational Level: Semi-Skilled
Closing Date: 24 November 2025
Salary: R231,699.90 – R388,426.59 per annum (depending on experience and qualifications)
Start Date: ASAP
Key Duties and Responsibilities
1. Technical Support
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Provide technical support for hardware and software, including troubleshooting, root-cause analysis, and resolution of incidents.
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Install and deploy new equipment (workstations, peripherals) and software.
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Relocate computer equipment as needed.
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Update resolutions in IT Service Management systems.
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Assist in deploying new applications and research/test new technologies.
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Provide onsite technical support during events and after-hours as required.
2. Relationship Support
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Ensure client satisfaction by meeting Service Level Agreements (SLAs).
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Maintain professional relationships with stakeholders and escalate issues as needed.
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Communicate clearly and effectively with all users.
3. Quality Assurance
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Follow and contribute to relevant policies, procedures, standards, and SOPs.
4. Professional Development
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Maintain competency through professional reading, training, and development activities.
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Fulfil performance management responsibilities.
Inherent Requirements
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Higher Certificate (NQF Level 5) in IT-related field.
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Minimum 1 year of relevant technical support experience.
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Professional certifications: CompTIA A+ and CompTIA Network+.
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Valid driver’s license.
Recommendations / Advantageous Qualifications
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National Diploma (NQF Level 6) or Bachelor’s degree (NQF Level 7).
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Knowledge of troubleshooting technical problems.
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Working knowledge of Microsoft Office, Windows, and Mac OS.
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Ability to perform heavy lifting/move equipment.
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Knowledge of Higher Education ICT policies.
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Apple certification, ITIL certification.
Required Competencies
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Results-Oriented: Reliable, responsible, persistent.
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Strategic Thinking: Detail-oriented, analytical, logical problem-solving.
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Business Acumen: Adherence to rules and procedures; proficient in MS Office.
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Leadership: High personal motivation, cooperative attitude, teamwork encouragement.
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Building Coalitions: Interpersonal skills, consultative decision-making.
Fringe Benefits
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Pension scheme
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Medical aid scheme
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Group life insurance
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Housing allowance
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Leave and sick leave
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Service bonus
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Study benefits
Application Instructions
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Apply online only via the UFS vacancy portal: UFS Careers
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Submit: CV, proof of qualifications (SAQA for foreign degrees), ID/passport, and confirmation of employment.
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Incomplete applications will not be considered.