Location: Johannesburg, South Africa
Company: FNB
Closing Date: October 21, 2025
Job Overview:
Join FNB as a Call Center Agent and contribute to customer satisfaction through inbound and outbound customer interactions, including calls, emails, and live chats. The role ensures high-quality service delivery while maintaining operational efficiency and cost containment.
Key Responsibilities:
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Handle customer queries via phone, email, and live chat
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Resolve customer complaints and issues promptly
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Maintain high service standards in line with established SLAs
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Innovate and adapt to improve the customer experience
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Follow up with customers to ensure complete resolution
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Collaborate with branch consultants on eBucks-related queries
Skills & Qualifications:
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Excellent communication and problem-solving skills
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Ability to work in a fast-paced environment
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Flexible and adaptable to changing circumstances
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Strong team player with a focus on customer service excellence
Why FNB?
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Work in a dynamic and supportive environment
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Opportunities for growth and career development
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Committed to diversity and inclusion
How to Apply:
Submit your application by October 21, 2025. All appointments are in line with FirstRand Group’s Employment Equity plan.
About FNB:
FNB is one of the leading banks in South Africa, dedicated to providing exceptional customer service and delivering innovative banking solutions. We embrace diversity and actively support the recruitment and advancement of individuals with disabilities.