Location: Newlands East, KwaZulu-Natal
Position Type: Contract
Posted: 02 May 2025
Closing Date: 13 August 2025
Job Details
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Division: Head Office
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Business Unit: Commercial
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Minimum Experience: Entry Level
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Company Primary Industry: Restaurants
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Job Functional Area: Customer Service
Job Description
As a Call Centre Agent at Pedros, you will be responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant, menu, services, and policies. Your primary goal is to accurately take down and submit orders to the stores.
Duties & Responsibilities:
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Have a thorough understanding of the restaurant’s menu in terms of offerings. Help customers by providing detailed descriptions of menu items and making recommendations.
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Take orders over the phone for delivery and collection. Accurately record customers’ choices, special instructions, and coordinate them with the store.
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Assist customers with modifying existing orders and making special requests, then communicate changes with the stores.
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Upsell and cross-sell. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customer’s dining experience and increase sales revenue.
Requirements:
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Must have a Matric certificate.
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Must be computer literate and possess good phone etiquette.
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Must have good written and verbal communication skills.
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Experience in inbound calls.
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Experience in a call centre environment or similar role is preferred.