Location: Pretoria
Job Reference: REC25-13
Industry: Call Centre / Financial Services
Contract Duration: 12 months
Positions: 2
Salary: Market related
Closing Date: 15 August 2025
About the Role:
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Participate in a 12-month graduate programme with mentorship.
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Work in the Client Department handling complaints against financial service providers.
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Gain experience in a target-driven, professional environment alongside lawyers, financial planners, investigators, and negotiators.
Requirements:
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South African citizen with valid ID.
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Diploma in Office Administration (NQF Level 6).
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Passion for public service and interest in financial sector.
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Strong academic record.
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Ability to work under pressure, self-driven, deadline-oriented.
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Computer literate.
Key Responsibilities:
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Register and assess new complaints.
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Determine jurisdiction under FAIS Act or Financial Services Ombuds Scheme Act (FSOS).
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Guide complainants on jurisdiction matters.
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Liaise with complainants and service providers.
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Refer complaints outside jurisdiction to other bodies.
Application Details:
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Apply online at: FAIS Ombud Jobs Portal
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Contact: Ms. Gontse Setseta, 012 762 5000
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Note: Only shortlisted candidates will be contacted; background checks and security screening apply.