Location: Kempton Park, Gauteng
Contract Type: Fixed Term Contract (FTC)
Closing Date: 09 September 2025
About AVI Limited
AVI Limited is a leading FMCG company that drives innovation, collaboration, and exceptional results. Our Shared Services departments—including IT, Finance, HR, Logistics, Marketing, and Field Marketing—play a key role in ensuring our brands succeed.
The Field Marketing Shared Services Team bridges the gap between our brands and the market by creating impactful in-store experiences and engaging directly with customers.
Role Overview
We are seeking a passionate Contact Center Agent to manage customer interactions, including orders, inquiries, complaints, and troubleshooting. This role reports to the Contact Center Team Leader and plays a critical role in customer satisfaction and operational efficiency.
Key Responsibilities
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Handle inbound and outbound customer calls
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Manage orders, ensuring accuracy and adherence to minimum order requirements
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Resolve customer queries and complaints promptly
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Forward credit-held orders to Accounts Receivable and advise buyers on account status
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Maintain strong communication with depots to ensure service levels are met
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Support administration and documentation related to customer service
Requirements
Experience:
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Minimum 2 years in a contact center (inbound/outbound)
Education & Certifications:
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Matric / Grade 12 (essential)
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Call Center certification (advantageous)
Skills & Competencies:
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FMCG industry experience (advantageous)
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Computer literate (MS Office)
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Knowledge of SAP
Why Join AVI Limited?
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Contribute to the success of industry-leading brands
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Thrive in a collaborative and innovative culture
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Grow professionally while making a meaningful impact