Location: Pretoria
Reference Number: FSCA 1220
Closing Date: 03 October 2025
Purpose of the Job:
The Desktop Technician is the first point of contact for IT services, assisting users with hardware and software-related technical issues. The role includes providing on-site or remote IT technical assistance, troubleshooting problems, and ensuring smooth operation of user devices and applications. The position reports to the Infrastructure Manager.
Key Performance Areas:
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ICT Service Desk Management:
Act as the primary point of contact (SPOC) for business users through the ICT service desk function, responding to calls on the ICT Call Centre system. -
Incident and Service Request Management:
Log, categorize, prioritize, and route service tickets using the incident management platform. Respond to service requests and incidents and ensure timely resolution. -
Troubleshooting and Problem Resolution:
Identify, analyze, troubleshoot, and resolve issues affecting users’ ability to perform their tasks (hardware/software). -
User Setup and Configuration:
Install, configure, modify, and delete user settings on new or existing computers, ensuring alignment with FSCA’s operating standards. -
Application Support:
Setup and configure application clients on user computers, monitor application processes, and ensure availability. -
Profile Management:
Create new user and computer profiles, and retire outdated profiles as necessary. -
Collaboration and Equipment Support:
Manage and maintain audio-visual equipment in boardrooms, and oversee FSCA’s printer services. Provide support for collaboration solutions. -
Security Management:
Install and configure endpoint protection and mail encryption solutions, ensuring they adhere to FSCA’s policies. -
Vendor Liaison:
Engage with external vendors to resolve incidents, adhering to governance frameworks. -
Team Engagement & Research:
Participate in team meetings and workshops. Conduct research to improve service support for FSCA.
Other Key Competencies:
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Proven experience as a Desktop Support Engineer or similar role, with hands-on experience in Windows, Linux, or Mac OS environments.
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Familiarity with office automation products, computer peripherals (printers, scanners), network security practices, and anti-virus programs.
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Strong problem-solving and multitasking abilities.
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Ability to perform remote troubleshooting and deliver clear instructions.
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Excellent customer-oriented attitude and interpersonal skills.
Minimum Requirements:
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Qualifications:
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National Diploma in IT or Computer Systems, or equivalent.
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A+ or N+ ITIL Foundation certification.
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Experience:
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1-2 years of experience in Desktop Support.
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How to Apply:
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Only shortlisted candidates will be contacted.
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FSCA reserves the right not to appoint a candidate if a suitable applicant is not found.
Closing Date: 03 October 2025