FNB Call Centre Internships 2025

First National Bank (FNB) invites unemployed graduates to apply for Call Centre Internship Programme 2025.

• Internship Application Closing Date: 16 April 2025
• Internship Location: Johannesburg, South Africa

• First National Bank (FNB) is calling on dynamic, motivated, and service-driven individuals to apply for its Call Centre Internship 2025.
• This exciting opportunity is ideal for those who want to explore a career in customer engagement while working for one of South Africa’s leading banks.
• Position: Call Centre Intern
• Company: First National Bank (FNB) – part of FirstRand Group
• Reference Number: R32069-1

Why Join FNB?

• FNB is home to the #changeables – a team of curious minds working together to innovate and improve the customer experience. As a Trainee Call Centre Agent, you’ll not only gain essential skills, but also contribute to making a meaningful difference in the lives of customers across the country.

What You’ll Do

As a Call Centre Intern, your responsibilities will include:

• Addressing and resolving customer queries via phone, email, and live chat.
• Delivering excellent customer service by meeting or exceeding service level agreements (SLAs).
• Managing work schedules and attending meetings when required.
• Taking ownership of customer complaints and ensuring resolution.
• Building and maintaining positive relationships with customers and team members.
• Contributing to innovation within your department and improving customer service processes.
• Upholding FNB’s code of ethics and governance standards.

Minimum Requirements

• Matric (Grade 12) – Essential
• 1+ year of call centre experience – Advantageous
• Passion for customer service
• Clear communication and strong interpersonal skills
• Willingness to learn and grow in a professional environment

What You’ll Gain

• Hands-on work experience in a professional call centre environment
• Opportunities to network and collaborate with industry experts
• Training and exposure to FNB’s culture of innovation and excellence
• A pathway to build a successful career in customer service and the banking industry

Ideal Candidate Traits

• Curious & courageous – Driven to learn more and challenge the norm
• Obsessed with mastery – Focused on continuously improving your skills
• Team player – Willing to support others and contribute to team success
• Solution-oriented – Always looking for better ways to serve customers

APPLICATION: APPLY