Reference Number: TSE251118-1
Employer: Tsebo Facilities Solutions
Location: Durban, KwaZulu-Natal, South Africa
Contract Type: Fixed Term (1 month)
Closing Date: 25 November 2025
About Tsebo
Tsebo is a leading African Integrated Workplace Management Solutions provider, specializing in:
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Catering
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Facilities Management
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Cleaning & Hygiene
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Pest Control
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Protection
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Energy
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Procurement
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Workspace Design
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Engineering
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Remote Camps
Tsebo emphasizes employee development and delivering high-quality, efficient solutions to clients.
Key Duties & Responsibilities
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Answer incoming calls promptly and professionally.
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Log and manage calls accurately (caller details, fault description, location).
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Categorize, prioritize, and assign calls following Helpdesk procedures.
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Update call annotations and close calls as required.
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Follow up on call progress with internal/external service providers.
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Escalate calls approaching restore time and report poor performance.
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Handle difficult callers respectfully and escalate when necessary.
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Generate reports as requested by the Operations Manager.
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Provide feedback on Helpdesk performance and issues.
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Ensure adherence to Tsebo’s SHEQ standards (ISO 9001, ISO 14001 & ISO 18001).
Skills & Competencies
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Computer literacy (MS Word, Excel, Access).
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Excellent telephone etiquette and interpersonal skills.
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Strong communication and attention to detail.
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Ability to manage multiple tasks and work under pressure.
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Professional and customer-focused approach.
Qualifications & Experience
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Grade 12 (Matric) required.
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Secretarial or Telephonist Certificate/Diploma (advantageous).
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1–2 years’ experience in a similar environment.