📍 Location: Cape Town, Western Cape
📅 Closing Date: 28 August 2025
🏢 Division: Group IT
📌 Type: Permanent
📈 Experience Level: Entry Level
🔧 Role Overview
Provide ICT desktop support to staff, helping resolve hardware/software issues, installing equipment, maintaining IT infrastructure, and ensuring smooth operation of campus technology.
🖥️ Key Duties
1. Desktop Support
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Respond to and prioritise service desk requests.
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Log and track issues using incident/problem management systems.
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Troubleshoot common problems and escalate complex ones to Senior ICT Support.
2. Software & Hardware Installation
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Install and configure desktop/laptop computers.
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Set up peripherals (monitors, printers, etc.).
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Maintain and test IT/AV equipment (e.g., for boardrooms and training).
3. Admin Functions
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Liaise with vendors for repairs and maintenance.
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Update asset registers for software/hardware.
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Manage IT storerooms, ensuring safety and orderliness.
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Maintain software licensing bank.
📚 Qualifications & Experience
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Minimum:
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Higher Certificate / Occupational Certificate (NQF Level 5)
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A+ / N+ certification
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Experience:
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6+ months of internship in IT support or similar role
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🧠 Competencies Required
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Good interpersonal and communication skills
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Basic systems administration
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Time management & organization
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Flexibility and willingness to work varied hours
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Initiative & problem-solving skills
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Able to work under pressure
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Driver’s license and own transport required
🚨 Application Notes
Apply only if you meet all minimum requirements. Closing date is 28 August 2025.