🗓️ Application Closing Date: 24 July 2025
Posted: 24 June 2025
Location: Cape Town, Western Cape
Employment Type: Permanent
Industry: Information Technology and Services
Department: Other
Level: Mid-Senior
Functional Area: Information Technology
💼 Job Overview
BET Software is hiring an IT Field Technician to provide on-site and remote technical support across various hardware, network, and software systems. From system installations to hands-on troubleshooting, you’ll ensure the stability and performance of networks, telecoms, and infrastructure. If you’re solution-driven and eager to make an impact across locations, this is your moment.
🎯 Minimum Requirements
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Minimum 3 years of on-site IT support experience
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Valid Driver’s License (required)
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CompTIA Network+ (required)
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Strong experience with:
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Networking & telecoms
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Microsoft Suite applications
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Service level agreements
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Advantageous Certifications:
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MTA / MCSA / MCSE
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ITIL Foundation
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🛠️ Key Responsibilities
🔌 Technical Support
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Install, configure, maintain and train users on systems, networks, and hardware
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Troubleshoot and repair network and computer hardware issues
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Support customers onsite or remotely within SLA timeframes
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Provide user training and support for new systems or devices
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Participate in once-off IT projects when needed
📋 Administration & Reporting
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Manage tickets in ITSM system within SLA and update with clear, jargon-free language
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Ensure accurate time logging and ticket resolution
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Compile detailed technical reports on incidents, site surveys, and change requests
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Submit daily and monthly reports to management
🤝 Customer Focus
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Deliver professional, empathetic support for user queries
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Ensure compliance with POPI Act and data privacy regulations
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Go the extra mile to exceed customer expectations
🧠 Key Skills & Competencies
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Microsoft desktop and server apps
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Basic networking (LAN, VPN), systems troubleshooting
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Cabling and electronics knowledge
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Strong written and verbal communication (especially reports)
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Negotiation and client-facing professionalism
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Team collaboration, ethics, and high confidentiality
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Ability to work rotational shifts, including weekends and night shifts
🌟 Living the Spirit
BET Software looks for team players who:
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Thrive in teamwork and collective success
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Communicate clearly and foster knowledge-sharing
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Adapt daily to new tech and problem-solving challenges
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Uphold honesty, accountability, and professionalism
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Represent the Global Support Team with pride and excellence
🚀 Why BET Software?
At BET Software, growth is not just an option—it’s part of the culture. With robust learning & development, real career pathways, and performance incentives, you’ll be surrounded by opportunity in every role.
📬 How to Apply
Apply online before 24 July 2025.
📌 If you have not received feedback within 30 days of the closing date, please consider your application unsuccessful.