IT Service Desk Engineer – Hungry Lion (12-Month Contract)

Location: Stellenbosch, Western Cape, South Africa
Job Type: 12-Month Fixed Term (Temporary)
Salary: Market Related / Competitive
Closing Date: Rolling Applications

About Hungry Lion

Hungry Lion is a fast-growing South African food retailer focused on providing excellent customer service. The company encourages growth, learning, and collaboration within a dynamic work environment.

Role Overview

As an IT Service Desk Engineer, you will be the first point of contact for all IT-related issues across Hungry Lion’s stores and internal users. Your responsibilities will include:

Responding to inbound IT support calls and online tickets
Logging, classifying, and resolving incidents using service desk software (e.g., Freshservice)
Performing basic troubleshooting and escalating issues when needed
Supporting users across multiple stores and internal departments
Managing multiple tickets and maintaining high-quality customer service

Requirements

Education & Experience:

Grade 12 (essential); IT Diploma advantageous
At least 1 year of IT support or service call centre experience
Familiarity with IT support principles and cloud tools (Google Suite, etc.)

Skills & Competencies:

Strong problem-solving and troubleshooting abilities
Excellent verbal communication in English + one additional South African language
Customer-focused, team player, and self-driven
Ability to work under pressure and handle multiple tasks
Experience with service desk tools (Freshservice) is a bonus
Willingness for rotational after-hours on-call duties

Benefits

Hands-on experience with IT service desk tools and live ticketing systems
Exposure to real-time IT support operations across multiple stores
Opportunity to develop into broader IT infrastructure and support roles
Collaborative and learning-oriented team environment
Potential for permanent employment based on performance

Who Should Apply

Recent IT graduates, junior IT professionals, or customer-focused individuals with prior call centre or support desk experience. Ideal for candidates who are eager to learn, tech-curious, and enjoy problem-solving.

How to Apply

Apply via Hungry Lion careers page or listed job platforms
Submit an updated CV highlighting IT knowledge, support experience, and call centre exposure
A brief cover letter explaining why you’re a good fit is recommended