Closing Date: [Not specified]
Location: Remote (South Africa-based candidates welcome)
Company: Somewhere (US-based)
Job Type: Full-Time | Independent Contractor
About the Role
A growing US-based company is seeking a remote IT Support Specialist to provide first-level support to clients and internal teams. This role is ideal for someone with strong troubleshooting skills, a customer-first mindset, and the ability to operate independently in a remote work environment.
Key Responsibilities
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Technical Support: Offer first-line technical assistance via email, phone, and remote tools
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Troubleshooting: Diagnose and resolve issues with hardware, software, and networks
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System Maintenance: Assist in setup, configuration, and maintenance of systems and applications
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User Support: Provide clear guidance and training to users on system use
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Escalation: Identify complex issues and escalate them to senior tech teams
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Documentation: Maintain accurate records of tickets, resolutions, and configurations
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Software Deployment: Help with installation and updates of applications
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Network Assistance: Perform basic network troubleshooting (e.g., connectivity, VPNs)
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Incident Tracking: Analyze recurring issues to reduce future downtime
Qualifications & Requirements
Experience
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2+ years in IT Support (customer-facing or remote preferred)
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Remote support for international clients is advantageous
Technical Skills
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Solid knowledge of Windows, macOS, or Linux
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Familiarity with cloud services (AWS, Azure, Google Cloud)
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Experience with remote support and ticketing systems
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Basic networking knowledge (TCP/IP, DNS, VPNs)
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Hardware maintenance and troubleshooting
Communication & Soft Skills
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Fluent in English and Spanish (Portuguese is a plus)
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Clear communicator—able to explain technical topics to non-technical users
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Strong problem-solving and analytical thinking
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Customer service orientation in fast-paced environments
Compensation & Contract Details
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Salary: $1,000 – $2,000/month (USD) based on experience
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Payment Frequency: Twice monthly
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Contract Type: Independent contractor
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Commitment: Long-term preferred
How to Apply
Apply directly via LinkedIn or email (if provided). Early applications are encouraged as the role may be filled before a closing date is announced.