Reference Number: refs/023199
Directorate: Operations
Location: Braampark, Johannesburg
Salary Package: R450,000 – R600,000 per annum (CTC, negotiable)
Key Responsibilities:
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Installation & Maintenance: Install, configure, and maintain laptops, desktops, printers, and mobile devices.
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User Administration: Administer user accounts, profiles, and device enrolment through tools like Intune or Active Directory.
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Second-Line Support: Provide second-line support for incidents escalated from the service desk.
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Endpoint Management: Perform regular patching, updates, and antivirus scans across endpoints.
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Deployment & Imaging: Manage imaging and re-deployment of devices using deployment tools like MDT/WDS.
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Compliance & Audits: Monitor device compliance, storage usage, and license status, and assist in audits to ensure cybersecurity and POPIA compliance.
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Microsoft 365 Support: Assist in the rollout of Microsoft 365 apps and cloud-based collaboration tools.
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User Engagement: Provide empathetic, professional support, solving problems efficiently.
Minimum Requirements:
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Qualification: National Diploma in IT, Information Systems, or a related field.
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Experience: 2-4 years’ experience in a desktop support or EUC technician role.
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Technical Skills:
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Strong working knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking.
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Familiarity with endpoint protection, backup tools, and Mobile Device Management (MDM).
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Solid troubleshooting experience for hardware, OS, and application issues.
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Driver’s License: Valid driver’s license (preferred).
Preferred Certifications:
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Microsoft Certified: Modern Desktop Administrator Associate.
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CompTIA A+ / N+.
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ITIL Foundation (or willingness to obtain).
Competencies & Personal Traits:
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Attention to detail and a customer service mindset.
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Adaptability in a fast-paced, service-oriented environment.
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Ability to work both independently and as part of a team.
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Commitment to public service delivery and community enablement through technology.
Application Process:
Interested candidates can reach out to Athimthende for queries at:
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Email: info@athimthende.co.za
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Phone: 084 433 7589
Closing Date: 27th August 2025
Notes:
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All suitably qualified candidates are encouraged to apply.
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Preference may be given to internal applicants and candidates from designated groups in accordance with the Employment Equity Plan.
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Due to the volume of applications, only shortlisted candidates will be contacted. If no response is received within 3 months, consider your application unsuccessful.
This is an excellent opportunity for those with a strong IT background to support the Metropolitan Trading Company and contribute to the City’s ICT and Smart City goals.