Location: Cape Town, Western Cape, South Africa
Company: The Crazy Store (Head Office)
Closing Date: 12 September 2025 at 16:30
Job Overview
The Crazy Store Head Office is looking for an ambitious, responsible, and self-motivated Junior Call Centre Agent to join its Client Services team. This position offers excellent growth potential and the opportunity to be part of a dynamic environment.
The successful candidate will provide client service by responding to, processing, and resolving customer queries via telephone, Freshdesk, and Freshchat while ensuring a consistent, high-quality client experience.
Key Responsibilities
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Answer inbound calls and respond to tickets.
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Provide accurate product and service information to customers.
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Maintain service level agreements (SLA) through adherence to schedules, processes, and workplans.
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Follow up on customer calls where necessary.
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Accurately document all call information as per standard operating procedures.
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Support risk management by following internal processes.
Minimum Requirements
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Grade 12 (Matric) – required
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Business acumen (essential)
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Computer literacy: MS Office (Excel, Word, Outlook)
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Good communication skills (oral & written)
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Strong telephonic skills for dealing with customers, stores, and operations managers
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Accuracy and strong attention to detail
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Ability to work under pressure and remain organised
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Team player with good interpersonal skills
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Self-motivated, committed, and with a strong work ethic
What We Offer
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Opportunity for professional growth within the organisation
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Exposure to a supportive, team-driven environment
Important Notes
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Only shortlisted candidates will be contacted.
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If you do not receive feedback within two weeks after the closing date, please consider your application unsuccessful.