Application Closing Date: 31 July 2025
Are you passionate about technology and problem-solving? Do you thrive in a team-oriented, fast-paced environment? BET Software is looking for a motivated and tech-savvy individual to join their Global Support team as a Junior IT Helpdesk Technician. This is the perfect opportunity for those starting out in IT support and eager to learn in a supportive, innovative workplace.
🖥️ Position Overview
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Job Title: Junior IT Helpdesk Technician
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Company: BET Software
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Location: Umhlanga, KwaZulu-Natal
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Employment Type: Permanent
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Industry: IT & Services
🧾 Job Description
The Junior IT Helpdesk Technician is responsible for providing first-level technical support to users across the Hollywood Group. This includes remote desktop assistance, troubleshooting Windows applications, network issues, VoIP, and more. The role requires a blend of technical expertise, excellent communication, and a customer-first mindset.
🔧 Key Responsibilities
✅ Provide Technical Support
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Deliver Level 1 support via ITSM ticketing system
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Troubleshoot software, hardware, and network issues (VPN, VoIP, MS Office 365, etc.)
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Offer remote support to multi-regional users
🗂️ Administrative Tasks
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Log and manage support tickets accurately
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Maintain detailed records of all incidents
💬 Customer-Centric Support
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Provide timely feedback and resolution updates to users
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Maintain user privacy and data protection compliance
🤝 Team Collaboration
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Work closely with IT colleagues to solve escalated issues
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Participate in team projects and knowledge sharing
📶 Network Monitoring
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Use tools like Libre LMS and Nagios to track branch connectivity
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Alert team and respond to disruptions efficiently
📈 Escalations
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Escalate complex issues to appropriate support levels
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Assist with IT infrastructure and connectivity troubleshooting
🎓 Qualifications & Experience
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Matric (Grade 12)
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Relevant IT qualification
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1 year of experience in an IT Helpdesk environment preferred
✔️ Advantageous Certifications
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CompTIA A+ / N+
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ITIL Foundation (advantageous but not required)
🧠 Skills & Competencies
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Knowledge of Microsoft OS, Office 365, basic networking, hardware
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Excellent communication skills (written & verbal)
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Strong problem-solving and multitasking abilities
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Detail-oriented and committed to customer service excellence
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Ability to work under pressure and adapt quickly
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Team player with a proactive approach
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Willing to work rotational shifts, including nights, weekends, and graveyard shifts
📤 How to Apply
If you’re eager to grow your career in IT and meet the minimum criteria:
📝 Submit your application via the BET Software recruitment portal by 31 July 2025.
📌 Only shortlisted candidates will be contacted. If you don’t hear back within 30 days, please consider your application unsuccessful.
Start your journey in IT support with a company that values innovation, teamwork, and growth. Apply today and join the BET Software family!