Closing Date: 21 November 2025
Apply Link: 👉APPLY NOW
About the Company
We are a people-orientated business providing outsourced contact centre solutions, specialising in customer lifecycle management.
Our people are our greatest asset — we foster a culture of empowerment, accountability, talent development, and career growth.
Our high-engagement environment reflects our passion for creating a great place to work, where teamwork drives success.
Job Role
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Assess loan applications while providing real-time support to customers and internal teams
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Apply strong decision-making, attention to detail, and clear communication skills
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Deliver underwriting decisions via phone and email
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Collaborate with Processors, Senior Underwriters, and customer service teams for efficient loan processing
Key Responsibilities
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Review and assess loan applications in a high-volume call centre environment
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Analyse financial documents, credit reports, and eligibility criteria
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Provide real-time guidance to Loan Analysts and Processors
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Communicate underwriting requirements and decisions clearly
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Maintain accurate records and documentation in the CRM
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Contact third-party companies on behalf of customers to request documents
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Work with internal teams to resolve application issues and reduce processing times
Education & Experience
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Matric / Matric Equivalent
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Minimum 1 year contact centre experience
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Mortgage/lending experience advantageous
Minimum Requirements
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Proven client service experience
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Excellent verbal and written communication skills
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Ability to multitask, prioritise, and manage time effectively
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Ability to work shifts in KMD
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Clear credit and clean criminal record required