Closing Date: 15 August 2025
Location: Pretoria, Gauteng, South Africa
Company: Tsebo Facilities Solutions
Job Type: Fixed Term Contract
Reference Number: TSE250811-6
About the Role
Tsebo Facilities Solutions is seeking two (2) professional and customer-focused Receptionists to join our team. As the first point of contact for clients and visitors, you will be responsible for providing a warm, friendly, and efficient front desk service while supporting day-to-day reception operations in line with the Master Service Agreement.
Key Responsibilities
Reception & Visitor Management
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Welcome and manage all visitors professionally
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Ensure visitors sign the register; host must sign visitor slip
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Provide area and amenities information
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Manage meeting room requirements and assist with technical setup
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Report and resolve client feedback; escalate unresolved complaints
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Assist with catering and meeting support
Meeting Room & Facilities Support
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Daily inspections to ensure meeting rooms are tidy, clean, and functional
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Maintain water jugs, clean glasses, whiteboards, markers, and erasers
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Clear and reset rooms after each meeting
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Notify staff of lost/found items
Customer Focus
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Build rapport with clients and anticipate needs
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Address client queries and concerns promptly
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Participate in satisfaction surveys and feedback loops
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Promote Tsebo’s and the client’s corporate image
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Ensure operational processes align with customer satisfaction
Reporting & Administration
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Compile weekly/monthly reports
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Maintain accurate records
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Prepare statistics when required
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Follow TFS SHEQ policies and code of conduct
Qualifications & Experience
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Grade 12 (Matric) – mandatory
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Computer literacy (MS Office Suite)
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2–3 years frontline customer service/hospitality experience
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Minimum 3 years’ experience in a corporate reception role
Skills & Competencies
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Excellent communication and interpersonal skills
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Customer service orientation with a positive, friendly attitude
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Proficiency in English (additional languages advantageous)
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Organized, detail-oriented, and able to multitask
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Ability to maintain professionalism under pressure
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Conflict resolution and resilience
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Confidentiality and emotional intelligence
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Knowledge of facilities and hospitality industry standards
About Tsebo
Tsebo Solutions Group is a leading African integrated workplace management provider, offering solutions across Facilities Management, Catering, Cleaning, Energy, and more. We pride ourselves on reducing cost and risk for our clients while boosting quality and performance. At the heart of our business is a commitment to developing people and delivering excellence.
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