Closing Date: 2 September 2025
Location: Midrand, Gauteng, South Africa
Company: Sanlam Group (MiWay)
Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.
We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.
Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values!
What will you do?
Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required. May provide customers with essential information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.
Minimum Qualification Required
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Regulatory Exam (RE 5)
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Commercial FAIS credits
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Matric / NQF 4
Minimum Experience
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Minimum 3 years Business / Commercial Insurance background
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3 years Inbound/Outbound call centre experience
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Multimark III proficient
Deliverables (include but not limited to)
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Consistently writing R125 0000 GWP plus a month
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Achieving a Lead–Quote conversion rate above 65%
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Achieving a Quote–Sale conversion rate above 35%
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Achieve minimum quality score of 90%
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Data accuracy score of 90%
Competencies Required
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Self-managed with a strong performance track record
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Excellent communication & active listening skills
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Professional, motivated, and quality orientated
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Ability to multi-task and cope under pressure
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Problem analysis and problem solving
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Team player with good time & attendance record
Knowledge and Skills
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Outbound Tele-Sales
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Handling inbound client queries & requests
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Administration and processing
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Quality, Compliance and Accreditation
Personal Attributes
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Communicates effectively
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Action orientated
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Persuasive
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Situational adaptability
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things.
Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
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Being resilient
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Collaborates
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Cultivates innovation
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Customer focus
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Drives results
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Deadline to Apply: 2 September 2025
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.