📍 Location: Woodlands, Pretoria, Gauteng
🏢 Company: Core Group (iStore – Stores Division)
🗓 Posted: 13 August 2025
📅 Job Type: Permanent
💼 Industry: Retail / Information Technology
About iStore
iStore is Africa’s largest Apple Premium Reseller, with over 30 physical and online stores across the continent. We provide expert Apple advice, Apple Authorised Repairs, business solutions, education services, training, and technical support for all Apple products.
Role Overview
As a Technical Support Consultant, you will be the go-to expert for iStore customers needing troubleshooting, technical assistance, and software support. You will also provide training, guidance, and exceptional customer service, ensuring every client has a world-class Apple experience.
Key Responsibilities
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Provide technical support, troubleshooting, and resolution for customer issues.
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Assist customers with software support and Apple product training.
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Deliver professional, high-quality customer service.
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Manage and resolve technical queries efficiently.
Minimum Requirements
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Education: Matric (Grade 12) plus a recognised IT qualification (A+ / N+ minimum).
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Experience: Prior experience in Helpdesk / 1st Line Support.
Ideal Candidate Skills & Traits
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Tenacity: Demonstrates enthusiasm, urgency, and a drive for excellence.
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Conflict Management: Handles disagreements and challenges smoothly.
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Situational Awareness: Understands customer needs and responds appropriately.
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Learning & Development: Motivated to improve technical and customer service skills.
Why Join iStore?
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Work with the latest Apple technology.
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Be part of a passionate, tech-driven team.
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Opportunity to grow within a leading tech retail brand.
How to Apply
If you meet the requirements and are passionate about Apple technology, apply online here.